EU-U.S. and Swiss-US Privacy Shield
ClearSlide, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. ClearSlide is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
ClearSlide is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. ClearSlide complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, ClearSlide is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, ClearSlide may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please follow the link below for information on how to file a claim (free of charge) under the JAMS International Mediation Rules: https://www.jamsadr.com/eu-us-privacy-shield.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
The Site and Services (including Content viewed thereon) may contain links to other web sites. We are not responsible for the information practices or the content of such other web sites. Please note that in the event that you submit PII to any of those sites, your information is governed by their privacy policies. We encourage you to review the privacy policies of other web sites to understand their information practices.
Information You Provide to ClearSlide and How We Use It
Customers: If you are a Customer, ClearSlide may require you to provide information (including PII) to allow us to deliver the Services, to manage and administer your account, and for billing purposes. To those ends, we may require Customers to submit information such as names, company names, email addresses, phone numbers, billing addresses, and financial qualification information.
Customers also provide other information to ClearSlide through their use of the Services. For example, the Services allow Customers to input names, email addresses, phone numbers, and other information about Viewers that Customers wish to use the Services to communicate with. ClearSlide does not use or access such information except with Customer’s permission, in order to provide the Services, and to provide related support and assistance. ClearSlide does not sell this information. ClearSlide does not use this information to contact Viewers except on Customer’s behalf and at Customer’s direction. ClearSlide will not allow other ClearSlide customers to access this information.
Customers may also submit Content for use in connection with the Services, including for the purpose of sharing such Content and communicating with Viewers. Customers are solely responsible for all Content and other information they input into the Services. ClearSlide will not alter Content that Customers intend to share via screen sharing Services, and will not share Content via its screen sharing Services with third parties other than those with whom Customer intends to share Content .
Viewers: If you are a Viewer, ClearSlide or its Customers may request that you provide them with information (including PII) via the Services in order to view Content.
We may transfer PII to companies that help us provide our Services. Transfers to subsequent third parties are covered by service agreements with those third parties.
Visitors: If you visit our Site and are not a Customer or Viewer (a “Visitor”), and you request more information about ClearSlide via web form, email, or similar means available on our Site, we may ask you to provide us with your name, company, job title, company email address, and information about your company. We may use this information to contact you later regarding use of our Services and/or becoming a Customer.
Referral Service: If you choose to use ClearSlide’s referral service to tell a friend about ClearSlide’s Site or Services, ClearSlide will ask you for your friend’s name, company name, and email address. ClearSlide will automatically send your friend an email inviting him or her to visit the Site or utilize the Services. ClearSlide stores this information for the purpose of sending this one time email and tracking the success of our referral program.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, for service fee and process of removal, please contact us at firstname.lastname@example.org.
Information We Automatically Collect and How We Use It
From Customers: If you are a Customer, we may automatically collect information about your account and your interaction with and use of the Services. We collect this information in order to deliver the Services and to provide you with reporting and analytics relating to your use of the Services.
This information may include:
- Date and time you uploaded Content to our Service;
- Whether or not Content was modified by you;
- Number of times and length of time Content was presented by you using the Services;
- Your phone number (if utilizing conference calling features); and
- Your IP address and location.
This information is made available to Customers via the Services and may be associated with other information about Customer and its Viewers (including PII) that Customers provide us.
From Viewers: If you are a Viewer who views Content you receive from ClearSlide or a Customer via the Services, we may automatically collect information about your interaction with such Content and our Services. We collect this information in order to deliver the Services and to provide ClearSlide and our Customers with reporting and analytics relating to your interaction with Content and our Services.
This information may include:
- Whether or not a you have viewed or are viewing Content
- Date and time you viewed the Content;
- Number of times and length of time Content was viewed;
- Which portions of the Content were viewed;
- Whether or not you have forwarded Content received via the email function of the Services;
- Your phone number (if utilizing conference calling features); and
- Your IP address and location.
This information will be made available to ClearSlide or our Customers who communicate with you via the Services, and may be associated by ClearSlide or our Customers with other information about you (including PII) that Customers have provided us or that you have provided to Customers via the Services. ClearSlide does not use or access Viewer PII collected by its Customers through their use of Services except with Customer’s permission, in order to provide the Services, and to provide related support and assistance. ClearSlide does not sell this information. ClearSlide does not use this information to contact Viewers, except on Customer’s behalf and at Customer’s direction. ClearSlide does not sell this information. ClearSlide will not allow other ClearSlide customers to access this information.
From Visitors: If you are a Visitor to our Site, we may automatically collect anonymous information relating to your navigation on the Site (including IP Address, referral URL, browser type and operating system). We collect this information to help us improve our Site.
Analytics / Log Files: As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve Services we offer you, or to improve marketing, analytics, or Site functionality.
Other Statistical Information: ClearSlide may monitor Customers’ use of the Services, analyze Customer data, and compile statistical and performance information related to the provision and operation of the Services. ClearSlide may make such statistical and performance information publicly available in an anonymized and aggregated manner, provided that such information does not incorporate identifiable Customer data and/or Customer confidential information.
Re-Targeting: ClearSlide partners with third parties to either display advertising on our Site or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
With Whom Will We Share Your Information?
We may also share your information in connection with the following:
Legal Compliance: ClearSlide reserves the right to use or disclose any information provided by Visitors, Customers or Viewers if required by law, to investigate fraud, or if ClearSlide reasonably believes that use or disclosure is necessary to protect your safety or the safety of others, ClearSlide’s rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process, or to any third party with your prior consent to do so.
Cross-Border Transfer: Your information may be transferred to and maintained on computers located outside of your state, province, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the United States and choose to provide PII to us, we may transfer the information to the United States and processes it there.
ClearSlide protects your information online by using industry standard encryption methods to prevent unauthorized access to Content, data, and Customer account information stored on our servers. To learn more about encryption generally, please click here.
When you enter sensitive information (such as credit card number) on our registration or order forms, or your login credentials to our platform, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, please click here. We protect PII in our databases, and any sensitive transmission of passwords and authentication tokens are transmitted using HTTPS (TLS 1.0/1.2). If you are a Customer of ClearSlide and wish have SSL enabled throughout the Services, please contact your ClearSlide account manager or sales representative.
ClearSlide and its service providers also maintain strict physical security at properties and facilities and only provide access to authorized personnel.
Access to the information you provide us with is restricted to those of our employees, contractors and agents who need to know that information in order to operate, develop or improve our Site or Services.
While we follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
If you have any questions about security on our Site or Services, you can email us at email@example.com.
The Services and Site are not intended for use by children under the age of 18, and we do not intentionally collect any information from users under the age of 18. If a parent or guardian becomes aware that his or her child has provided ClearSlide with PII, he or she should contact us at firstname.lastname@example.org. If you believe that we have mistakenly or unintentionally collected such information through our Site, please notify us at email@example.com, so that we may immediately delete the information from our servers.
ClearSlide displays endorsements, as well as personal testimonials of satisfied Customers on our site. With your consent ClearSlide may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at firstname.lastname@example.org.
Social Media Widgets
Blog and Forum
Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your PII from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your PII, in which case we will let you know if we are unable to do so and why.
How Can You Review or Request Changes to Your Information?
Upon request, ClearSlide will make a reasonable effort to provide you with reasonable information whether we hold any of your personal information within reasonable time. Customers may update, delete, access, or change their account information by editing their user, group, or team records within the account management pages of the Site. To update a Customer profile, login to your ClearSlide account at https://www.clearslide.com/. and click on “My Account.” or by emailing us at firstname.lastname@example.org. You will then be able to change your name, address and phone number, which notification emails you receive from us, and your Live Pitch link URL and your password. We will respond to any requests for access to personal information within 30 days of receipt of such request.
We will retain Customer information for as long as Customer’s account is active, as needed to provide Customers the Services, or as otherwise set forth in the agreement governing Customer’s use of the ClearSlide Services. We will retain and use Customer information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
To update Customer billing information, contact your account manager or email email@example.com for assistance.
ClearSlide collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service.
ClearSlide has no direct relationship with the individuals whose PII it processes on behalf of its Customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the data controller (i.e. ClearSlide’s Customer). If the Customer requests ClearSlide remove the data, ClearSlide will respond to their request within 30 business days of its receipt of such request.
ClearSlide will retain PII we process on behalf of our Customers for as long as such Customer’s account is active or as needed to provide Services, or as stated in the governing agreement between ClearSlide and Customer. ClearSlide will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are a Viewer, you may opt-out of receiving emails you receive from ClearSlide or specific Customers by clicking on the “opt-out” link at the bottom of the email you received, or you may email us at firstname.lastname@example.org or call us at 1-800-360-DEMO (3366) in order to opt-out.
If you have signed up to receive marketing emails from ClearSlide, you can opt-out of receiving future marketing emails by following the foregoing process. Customers cannot opt-out of receiving all transactional emails related to their ClearSlide account, but may change their account settings (as described above) to reduce the frequency or eliminate certain ClearSlide notification emails.